ecartnow.shop does accept returns in the following cases:
If the Cooking Tongs has certain manufacturing defects which the customer has to bring to our notification within 3 days of receipt of the Cooking Tongs (when the courier delivery status upon tracking shows ‘Delivered’).
If the Cooking Tongs the customer receives is soiled or damaged, which the customer has to bring to our notification within 3 days of receipt of the Cooking Tongs (when the courier delivery status upon tracking shows ‘Delivered’).
In both the above cases the customer has to send a photograph of the Cooking Tongs with the damage clearly visible to our Customer Care WhatsApp number +918120077377 or to our email, team@ecartnow.shop
Upon receiving the photographs our team shall send a response to the same (within 2 business days) and shall give the customer the go ahead to courier the Cooking Tongs back to us. The Customer shall courier the Cooking Tongs back to ecartnow.shop only after we have directed the same, any other couriers will not be our responsibility. The address to which the Cooking Tongs has to be couriered will be communicated to the customer once we accept the return process.
Once the Cooking Tongs is couriered back to us and our team will inspect whether the same has reached us in the exact same condition as we have shipped it to you. Wrinkled, used, once worn, wrongly folded or soiled Cooking Tongs will not qualify for a refund. Cooking Tongs if worn once or even tried on once do not qualify for a return or refund. All items should be returned to us with the tags and printed documents that accompany your purchase. The courier charges the customer incurs to send the damaged Cooking Tongs back to us will also be reimbursed by ecartnow.shop.
Once our team receives the Cooking Tongs and approves that the Cooking Tongs if fit for a refund, then the amount shall be transferred to the customer’s Bank Account (which is to be provided to us through email or by WhatsApp) within 3 – 7 days of the approval.
Replacement for the Cooking Tongs if available will be shipped to the customer in case it is in stock. A cash refund will be issued only if an exact same Cooking Tongs replacement is not possible due to unavailability of stock.
Our Cooking Tongs go through a thorough two stage quality check process before being packed and shipped to our customer to ensure that not one defective Cooking Tongs reaches the customer. The above is for the very unfortunate situation where it happens.
If a customer has any more queries regarding the same please do contact us on Call or WhatsApp on +918120077377. Our customer service assistants shall be more than happy to help you.
The refunds turnround time for our Cooking Tongs , that is the number of days taken to process the refund and credit the amount to the customer’s bank account, in case a refund is accepted will be between 8 to 15 days. This is the same for both domestic and international orders.
